19th October @ 10:00 - 12:00| £15 - £20
We all know that it’s important to get feedback from our customers.
However, many businesses have a haphazard approach to gathering this information which means that the feedback is difficult to turn into meaningful actions.
With the right plan you can use the findings to drive your business forward.
Amanda Claesens will deliver top tips to help you shape your customer feedback plan and get the most out of the questions you ask.
Amanda Claesens, ACE Market Research
Amanda has over 20 years’ experience in the research industry, starting her career as a telephone interviewer, spending 15 years at an independent market research agency in Oxford and now working as a consultant. She works alongside a variety of clients across all sectors from big blue chips through to smaller local charities. Amanda is passionate about delivering unbiased, high quality and meaningful research to help her clients make decisions based on fact.