- This event has passed.
12th November, 2018 @ 10:00 - 12:00| £15 - £20
We all know that it’s important to get feedback from our customers.
However, many businesses have a haphazard approach to gathering this information which means that the feedback is difficult to turn into meaningful actions.
With the right plan you can use the findings to drive your business forward.
Jemma will deliver top tips to help you shape your customer feedback plan and get the most out of the questions you ask.
Jemma Smith, DataGems
Jemma is a vibrant and highly analytical Market Researcher, who after 20 years in the industry has launched her own consultancy, DataGems. She began her career in an independent market research agency in Oxford, where she learnt the ropes as a Data Analyst moving on to Senior Research Manager, working across numerous sectors including the Charity Sector and Consumer Magazines. Jemma has experience in all aspects of research but excels at handling large volumes of raw data and turning it into meaningful, actionable insights, quickly.